VP Client Solutions
Schaumburg, IL
Full Time
Executive
Executive
VP-CLIENT SOLUTIONS – MOTIVATION EXCELLENCE
COMPANY CULTURE
Fun. Innovative. Understanding. It’s in our DNA.
We are committed to being an ‘Employer of Choice.” As we strive to exceed our employees’ expectations, we are committed to treating each individual with dignity and respect. We value our employees because they are our competitive advantage. Our employees’ talents, character, and commitment to excellence are our strengths. We are committed to providing equal opportunities to grow and develop the talents and skills necessary for our team to be successful. We encourage an entrepreneurial attitude that generates mutual trust and respect, which promotes the entire team’s competitive spirit. It is a constant process that requires commitment and hard work from every employee to sustain success. Because our expectations are high, the rewards we enjoy are exceptional. We are committed to providing a fun and professional work environment with benefits that enrich the lives of our employees and their families.
POSITIONS SUPERVISED
Creative Services, Technology Solutions, Merchandise, Customer Service and other department staff as necessary.
POSITION MISSION
Provide strategic direction working with Sales and clients to develop business changing solutions. Manage the company’s solution services comprised of program engagement, program analysis and rule structure development, performance management, and production / distribution in a manner conducive to maintaining client satisfaction and to optimize profit.
PRIMARY RESPONSIBILITIES
SKILLS AND EDUCATION REQUIREMENTS
If you are committed to professional excellence, we want to hear from you. We offer a competitive salary and excellent benefits in a fast-paced, entrepreneurial, energetic, fun, business casual environment.
EOE
COMPANY CULTURE
Fun. Innovative. Understanding. It’s in our DNA.
We are committed to being an ‘Employer of Choice.” As we strive to exceed our employees’ expectations, we are committed to treating each individual with dignity and respect. We value our employees because they are our competitive advantage. Our employees’ talents, character, and commitment to excellence are our strengths. We are committed to providing equal opportunities to grow and develop the talents and skills necessary for our team to be successful. We encourage an entrepreneurial attitude that generates mutual trust and respect, which promotes the entire team’s competitive spirit. It is a constant process that requires commitment and hard work from every employee to sustain success. Because our expectations are high, the rewards we enjoy are exceptional. We are committed to providing a fun and professional work environment with benefits that enrich the lives of our employees and their families.
POSITIONS SUPERVISED
Creative Services, Technology Solutions, Merchandise, Customer Service and other department staff as necessary.
POSITION MISSION
Provide strategic direction working with Sales and clients to develop business changing solutions. Manage the company’s solution services comprised of program engagement, program analysis and rule structure development, performance management, and production / distribution in a manner conducive to maintaining client satisfaction and to optimize profit.
PRIMARY RESPONSIBILITIES
- Work with sales team on client opportunities to identify, strategize, and create solutions to drive client goals.
- Provide analysis of client data to build performance and financial models.
- Understand incentive rule structures and how to apply them to solve client business issues.
- Provide marketing services for client programs from proposal development to ongoing program activities to post-sale analysis.
- Work with teams to establish creative direction for program development, program managers, promotional managers and graphic artists in design and development of all program deliverables.
- Assist in the development and enhancement of marketing tools for use by the sales team
- Supervise and manage department personnel including recruitment, training, evaluation, expense management and reporting
- Direct purchasing, design/production and distribution of program materials.
- Recommend and manage departmental budgets and corporate profit guidelines.
- Direct all aspects of communications, room gifts and recognition award programs, including selection, purchasing and coordination of mailings.
- Assist in developing client account relationships in coordination with the sales team.
- Support the sales team by presenting creative services and performance management during the selling process for key accounts.
- Drive development of process and procedures for all departmental aspects of the creative team.
- Research and source outside services and manage follow through of consistency.
- Recommend and develop new markets, business opportunities and products/applications.
- Other duties as assigned.
SKILLS AND EDUCATION REQUIREMENTS
- Minimum of 10 years of managerial experience in a variety of functional disciplines (creative design, customer service, finance, Internet, program development, purchasing) in a manufacturing/distribution environment. Minimum of 5 years’ experience in incentive marketing operation.
- Minimum of 5 - 7 years of working in a consultative selling environment.
- Bachelor of Science degree required; MBA preferred.
- Essential skills
- Strategic person
- Ability to build relationships with internal and external clients; Flexibility in working with other staff members
- Analytical
- Role of leading through demonstrating service to the team, support and teaching
- Learn and support company culture
- Leadership quality to complete projects on time and on budget
- The ability to effectively develop and maintain procedural discipline
- Extreme attention to detail
- Genuine desire for perfection
- Passion for the industry
- Superior customer service
- Ability to work with limited supervision
- Assertiveness with compassion
- Desire for problem-solving
- Strategic orientation and sense of urgency
If you are committed to professional excellence, we want to hear from you. We offer a competitive salary and excellent benefits in a fast-paced, entrepreneurial, energetic, fun, business casual environment.
EOE
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